Shipping and Delivery Policy

Last updated: 13 November 2026

How orders are placed

You order on WhatsApp. We confirm availability, price, payment method and delivery details with you before the order is final.

Delivery in Chennai

We aim to deliver within Chennai the same day or within 24 hours where possible. This depends on stock, the time of your order, your location and local conditions, so it is not guaranteed. We confirm the expected time and any delivery charge on WhatsApp for each order.

Delivery outside Chennai

If you are outside Chennai, message us on WhatsApp to ask whether we can deliver to your area. We will confirm the courier, charge and expected time before you pay.

Store pickup

You can also collect your order from our store at Choolaimedu High Road, Chennai. Please check with us on WhatsApp that your item is ready before you visit.

Checking your order

Please check the product, size and colour when your order arrives and tell us on WhatsApp straight away if something is wrong, so we can help.

Delays

If your order is delayed we will let you know on WhatsApp. For help, see our contact page.