Policy
Returns and Refund Policy
How returns, exchanges and refunds are handled for orders placed with Urban Style.
Last updated: 13 November 2026
Confirmed before you order
Because we sell through WhatsApp and in our store, the return, exchange and refund options for your order are confirmed with you on WhatsApp before you pay. Please ask us if you are unsure.
Choosing the right size
Our size guide and our team can help you pick a size. If you are unsure, send us your foot length on WhatsApp before ordering.
If there is a problem with your order
If you receive the wrong item, the wrong size or colour, or a damaged product, contact us on WhatsApp as soon as possible with a photo. We will work with you to put it right and confirm the next step with you.
Refunds
Where a refund is agreed, we confirm the amount and the method with you on WhatsApp. The time taken depends on the payment method used.
Your legal rights
Nothing in this policy limits your rights under Indian consumer law.
Items bought through affiliate links
If you buy from another retailer through a link on our website, that retailer’s return and refund policy applies.